In business, we spend hours, days and years strategising, debating and planning our product, pricing, packaging, marketing, operations and sales. We spend millions on the execution – hiring and training…

NEXT Engage flexed their muscles and has proven, once again, just what they’re made of. At the fifth annual New Generation Social & Digital Media Awards, held on 28 September…

Introducing the GetMore Plus app from NEXT Engage Johannesburg – With Siri, Alexa, Cortana, Bixby and Google Assistant, to name only a few, the digital assistant market is crowded and…

Just when you think that a concierge service is what you need to make your life simpler, along comes technology with an even better solution: a digital personal assistant app.

Although there is a lot of information out there about customer engagement, you still come across too many companies that invest little to no time in improving their communications. The…

Although people today are constantly searching to connect with businesses, they are doing so while demanding ease. Regardless of how well-trained your call centre staff are, a bad line or…